From 1 June 2024 we’re moving to a new administration and member services provider, Australian Administration Services Pty Limited, (AAS), who are part of the Link Group of companies. Over 40% of all super accounts in Australia are serviced by AAS.¹

Changing service providers can be complex. It’s therefore essential we manage this transition carefully. We have built a robust plan with detailed checks to ensure your records are transferred to AAS, in a timely and accurate manner. This means there will be some interruptions to our normal processing times and your online access during the transition period and we apologise for any inconvenience this may cause. 

You should carefully review the Big Changes booklet to see how these changes may impact you.

This move will help us deliver many of the things our members have been asking for. There will be an enhanced digital experience including an upgraded website with a new member portal and more self-serve tools, along with a mobile app so you can check your super on the go. We will also provide more advice options for our members, especially those reaching retirement.

Our branding will be updated as part of this move. Our new logo is included in the Big Changes booklet, so you know what to look for.

Nothing else changes. Our fees, costs and insurance premiums remain among the lowest in the industry.² Our focus on long-term investment performance remains unchanged. We continue to be the fund for current and former ANZ staff and their partners. Run for you, by people like you.

Later this year, after we have moved to AAS, we will be able to introduce daily investment pricing – something our members have been asking for. We’ll share more information about this change closer to the implementation date. 

Limited service period

Members will experience a limited service period from 5pm AEST Friday 17 May to on or around Monday 17 June.

If you plan to transact or make changes to your account (including insurance), you should review the cut-off dates and times on pages 1 to 3 of the Big Changes booklet to see how they may impact you.

All instructions and transactions received up to 5pm AEST on Friday 17 May will be processed as normal. 

Instructions and transactions received after that time will be recorded and provided to AAS, who will commence processing on or around Monday 17 June.

Contributions, roll-ins and switches will be processed using the unit prices effective on the date on which they would have been processed had we not been moving to a new provider.  Withdrawals and rollovers out of ANZ Staff Super will be processed using the unit prices effective on the date on which they are processed (i.e., after 17 June) and will not be backdated. Your account will remain invested in your current investment strategy until the withdrawal is processed.

During this period, you will have access to our public website (anzstaffsuper.com) where you can download forms that can be lodged via post.  Forms will be collated and provided to AAS for processing when services resume. 

From 5pm AEST Friday 17 May until the end of 31 May 2024 you will have read-only access to your account online.³ From 1 June to around 18 June you will not be able to access your account online.

You will be able to speak with us throughout the limited service period by calling 1800 000 086. 

Our team will be available to assist with questions regarding the transition, as well as insurance claims, hardship applications and complaints throughout the limited service period. 

We’ll provide regular updates on our website (anzstaffsuper.com) and will let you know when you can register for the new portal and mobile app. 

Statements of advice

If you have worked with an ANZ Staff Super financial adviser (Mercer), we recommend you log into your account and download any previous Statements of Advice. These documents will not be transferred to AAS. If you wish to access this information after 31 May 2024, please email Mercer at memberexp@mercer.com. 

When we’re back up and running

When full service resumes with AAS, we will send you confirmation, along with information about registering for the new member portal and mobile app. Your member number will remain the same, but you will need to set up a new password for your account. We will also provide an update via our public website. 

For more information on the transition, please read the detailed information in the Big Changes booklet. For the latest updates, come back to this page during the transition.

Pension payments

Pension payments due on 27 May will be brought forward to 24 May, June pension payments are not impacted by the limited service period and will be paid on their due date.

When normal processing resumes in June, members with account-based or transition to retirement pensions may also choose to receive their pension payments fortnightly.

_{¹Link Group 2023 Annual Report. APRA Regulated Funds only. As at 30 June 2022.}

_{² ANZ Staff Super is No.1 for lowest death and TPD premiums, Chant West Super Fund Insurance Premium Survey January 2024. ANZ Staff Super ranks 1, 2, 3 and 4 for lowest fees and costs across all balances in the survey ($25,000, $50,000 and $250,000). Chant West Super Fund Fee Survey December 2023.}

³Your account information (including insurance details) will be static, and you will not be able to initiate any changes or transactions.